AHHHH!

Ugh, I hate working in customer support. Don’t get me wrong, I do enjoy helping people and I’d be lying if I said I didn’t get a kick out of the idea that our support staff can handle any problem with a big, Disneyland smile, but some people are just not happy unless they’re ruining your day and that’s what I’m dealing with right now.

See, this chick keeps screwing up her email by going in via FTP and messing with the account files outside of publc_html, and every time she screws it up she comes to us with an “It’s broken” complaint. So we go in, fix it and say, “Do you know how this happened?” and her answer is always, “Well, all I tried to do was ____!” and it always means she’s renamed, deleted or corrupted something. Well, today I told her that for the sake of the server we’ll have to ask her not to mess around with those files, that they are the way they are for a reason and now she’s telling me that we’re horrible support, and that she pays for her space ( she doesn’t, she’s a friend of my mom’s so she gets it for free meaning I have to pay for it and her domain name ) and we should be grateful for her business. She even suggested that *she* tells *me*, not the other way around. ARGH.

Why are some people just so hell bent on ruining your day? I just…want her and her KMart Jacklyn Smith Collection outfit to stay the hell away from me, lol.

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